Software QA & Complaint Investigation Specialist

Hi, I'm Rohit Chhetri.

I test software, investigate customer issues, and make sure products actually work the way people expect—from restaurant ordering platforms and invoicing systems to startup SaaS tools.

San Francisco Bay Area, CAhi@rohittech.comrohittech.com

Professional Summary

Software QA specialist with hands-on experience testing web and mobile applications, reproducing customer issues, performing root-cause analysis, and documenting clear, actionable investigation results. Skilled across restaurant ordering platforms, invoicing systems, WordPress builds, and startup SaaS tools, with a strong analytical mindset and excellent communication skills.

Core QA Skills

  • Manual QA & Functional Testing
  • Regression & Smoke Testing
  • UI / UX Testing
  • Bug Reproduction & Root-Cause Analysis
  • Technical Documentation & Test Scripts
  • Chrome DevTools Debugging
  • Cross-Browser & Mobile Testing
  • Customer Issue Investigation
  • HTML / CSS / JavaScript (basic)
  • Git & GitHub
  • DNS / SSL / Hosting Troubleshooting
  • API & SQL Basics

Experience

QA & Technical Consultant · Digital Omega Solutions

2020 – Present

Hands-on QA and technical support for restaurant clients, law firms, and small businesses—covering full website builds, ordering systems, and infrastructure.

  • Performed full QA testing for restaurant ordering and marketing systems covering menu accuracy, checkout flows, mobile responsiveness, plugin validation, and third-party integrations.
  • Built and deployed complete sites for Asian Express Foods and Rose Indian Cuisine; tested all pages, links, plugins, forms, and mobile UI prior to launch.
  • Investigated customer-reported issues, reproduced defects, gathered logs and screenshots, and documented findings clearly for developers and stakeholders.
  • Installed, configured, and troubleshot InvoicePlane for a law firm, resolving invoice creation, PDF generation, email delivery, and authentication issues.
  • Managed DNS, hosting, SSL certificates, domain routing, and Vercel/cPanel deployments for multiple client sites.
  • Used Chrome DevTools to debug UI issues, network requests, console errors, and script failures; performed regression testing after updates.
  • Created SOPs, test scripts, QA checklists, and documentation for consistent validation steps and ongoing support.

Community Manager & Technical Support · Growth Circuit

  • Managed the company website, resolved UI/UX issues, and tested signup and event registration flows.
  • Supported community events with AV, livestream, and tool setup.
  • Conducted functional testing for internal tools and documented issues for developers.
  • Assisted founders with onboarding, account access, and troubleshooting platform problems.

QA Tester (Equity-Based) · HamroPatro

  • Performed structured QA testing of the pre-launch Hamro Community events platform for the U.S. region.
  • Validated UI flows, event listings, filters, login behavior, and navigation across devices.
  • Documented defects with clear reproduction steps and collaborated with developers to drive fixes.
  • Completed regression testing before release to ensure stable launches.

Software Tester (Equity-Based) · Pony Express HQ

  • Tested messaging and delivery management software used by small businesses.
  • Reproduced client-reported issues, gathered error details, and documented bugs in a way that was easy for developers to act on.
  • Provided UX improvement recommendations based on real-world usage.

Office Manager & Website Technical Support · T-Jump

  • Managed and updated the company website; fixed layout, mobile, and hosting-related issues.
  • Troubleshot software, login, email, and system problems independently and coordinated with IT vendors for advanced fixes.
  • Created internal documentation and SOPs for technical operations.

Education

  • BAAS, Data Analytics & Administration — University of North Texas (2024)
  • Google Cybersecurity Professional Certificate — Coursera (2023)

Tools & Technologies

  • Chrome DevTools
  • Git / GitHub
  • HTML / CSS / JavaScript
  • Postman (basic)
  • Vercel
  • cPanel
  • SQL (basic)
  • Windows / macOS / iOS / Android

Strengths

  • Analytical mindset
  • Clear communication
  • Independent worker
  • Detail-oriented
  • Process-driven
  • Fast learner
  • Excellent client interaction skills

Let's Connect

I'm open to QA, software testing, or technical support roles where I can help teams ship reliable products and keep customers happy.

Contact

Links

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